Dan's Tire & Auto Service Center Batavia Ny

Customer Complaints

2 Customer Complaints

Most Recent Customer Complaint

Complaint Type: Problems with Product/Service

10/12/2020

This business decided to tack on towing fees when they decided to tow it to a facility without my permission. They did not notify me that they would be moving my vehicle. They took all of my possessions in my vehicle and are holding my vehicle hostage for me to pay towing fees. They decided to move my vehicle to another lot. I had nothing to do with this decision. …Read More

Customer Reviews

1 Customer Reviews

Most Recent Customer Review

I would do no stars, but it is not an option. The owner is extremely rude, and I tried to resolve a problem involving some activity that is very questionable before filing a claim. I have a warranty on my vehicle and warranty work is exempt from sales tax in NY, yet I was demanded to pay tax by this shop. My vehicle went in for rough running w/ check engine light on, heater actuator needed replacing, TPS light that was on, and a passenger door that did not open properly. The total work hours on my vehicle was 6 hrs (taken from itemized receipt) yet it took 10 days. I was promised a loaner vehicle through a verbal agreement, but was put off for the full 10 days. My vehicle was driven approximately 18 miles and My check engine light is on & running roughly, TPS light is on, door does not open correctly. My out of pocket expense for the repair was $505.43 +$84.34 sales tax($589.77) and my warranty company paid $548.76 plus $542 for a rental because of the fact I was having major surgery and did not have another vehicle to use. I am filing a claim against this business in court. I just hope others BEWARE and check your receipts to be sure you are not paying tax on an exempt service!

Business Details

Location of This Business
48 Batavia City Centre, Batavia, NY 14020

BBB File Opened :	8/10/1992
Years in Business :	40
Business Started :	1/1/1981
Business Started Locally :	1/1/1981

Type of Entity :	Corporation

Business Management

Mr. Rich Clark, Assistant Manager

Contact Information

Customer Contact

Mr. Rich Clark, Assistant Manager

Business Categories

Local BBB

BBB of Upstate New York

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